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Fraud Protection

Criminals are constantly developing and deploying increasingly sophisticated schemes to steal money from individuals and businesses. As the sophistication of these schemes increases, it becomes more difficult for clients to identify them, and their risk of becoming victims increases. At Remium, we are constantly reviewing our fraud prevention systems and deploying new solutions to protect our clients against the latest scams targeting individuals and businesses.

Authorised Push Payment (APP) Fraud and Bank Transfer Scams

At Remium, protecting your financial security is our top priority. Authorised Push Payment (APP) fraud, also known as bank transfer scams, is a growing threat where scammers trick individuals into authorising payments to fraudulent accounts. Here’s how to recognise and protect yourself from APP fraud and bank transfer scams:

What Is APP Fraud?

Authorised Push Payment fraud occurs when scammers deceive you into transferring money to them by posing as a trusted entity, such as a bank, utility company, or even a friend. APP fraud is often difficult to reverse. While we’ll do everything we can to assist, recovering funds is not guaranteed. However, we will investigate every case and work with the receiving bank to try and recover your money.

Common Scams to Watch Out For

  1. Impersonation Scams: Fraudsters pretend to be from your bank, the police, or another trusted organisation, claiming there’s an urgent issue with your account.
  2. Invoice or Supplier Scams: Scammers pose as legitimate suppliers or service providers, asking you to pay an invoice to a new or updated bank account.
  3. Investment Scams: Fraudsters offer fake investment opportunities promising high returns, convincing you to transfer funds to their account.
  4. Romance Scams: Scammers create fake profiles on dating sites or social media and build relationships with victims, eventually asking for money.
  5. Fake Adverts on Social Media: Criminals may publish fake ads on social media pages that lead to fake websites that are used to steal your debit card details.
  6. Money Mule Scams: A money mule is someone who lets another person use their account to transfer money.

How to Protect Yourself

  1. Verify the Request: If you receive a payment request, especially if it’s urgent or unexpected, verify it by contacting the person or organisation directly using a trusted phone number or email address.
  2. Be Sceptical of Urgency: Scammers often create a sense of urgency to pressure you into making quick decisions. Take your time to verify the request.
  3. Check the Details: Ensure the payment details are correct and consistent with previous transactions. Be wary of any changes in account information.
  4. Use Secure Methods: When making payments, use secure and verified methods. Avoid clicking on links in unsolicited emails or messages.
  5. Keep Personal Information Private: Never share your banking details, passwords, or security codes with anyone, even if they claim to be from a trusted organisation.

What to Do If You Suspect APP Fraud

  1. Stop the Transaction: If you suspect you’re being scammed, stop the transaction immediately.
  2. Contact Remium: Report the incident to our customer support team through the ‘Support’ section of the Remium app or website. Provide as much detail as possible about the suspected fraud.
  3. Report to Authorities: Report the scam to Action Fraud, the UK’s national reporting centre for fraud and cybercrime, at www.actionfraud.police.uk or call 0300 123 2040.
  4. Monitor Your Account: Keep a close watch on your account for any unauthorised transactions and report them immediately.

Remember

Remium will never ask you to share your full password, PIN, or secure details via email or phone. Always be cautious and verify requests independently.

Your security is our priority. If you have any questions or need further assistance, our customer support team is available 24/7 to help you. Stay vigilant and protect yourself from fraud.